[Generale] Red Hat UK is looking for Technical Support Engineers - Junior/Senior, English/French/German/Spanish/Italian speaking - Farnborough, Hampshire

[Eva Schaller]

Ciao lista,

Ci riproviamo, siamo ancora in cerca :)


Hello,

Does your attention level immediately raise when challenged by a 
problem
to solve? Do you naturally make connections between facts, do you
complement your knowledge with research and communications with your
colleagues and the community?

Are you a technical person with a social edge? Do you enjoy 
talking to
customers, helping them to solve problems, providing a service that
exceeds their expectations? Are you excited about creating your own
network of people within Red Hat, talking to some of the most 
talented
engineers in the Open Source community and working with them?

Are you passionate about Open Source and do you feel that writing 
code
is only one of the ways to contribute?

Are you an enthusiastic Linux user or administrator?

Do you have a strong sense of ownership and take pride in the 
work you
do? Do you naturally aim at quality results?

Does it sound exciting to work in a team where people come from more
than ten countries and speak more than ten languages?

Do you expect your employer to give you access to excellent training
opportunities, both technical and non technical?

Do you believe that technical support goes much further than 
picking up
a phone call and giving directions on a few Frequently Asked 
Questions?

If so, Red Hat would like to hear from you. We are currently looking
for talented and skilled Associate Technical Support Engineers and
Technical Support Engineers. The ideal candidates need to speak 
German
or Spanish as well as English at this stage, but we like to hear from
everyone regardless of the language(s) they speak. Please send 
your CV
to pdemauro a redhat.com

The Associate Technical Support Engineer and Technical Support 
Engineer
job descriptions follow.

==============================================================================

Position Title: Associate Technical Support Engineer

Position Location: Red Hat, Farnborough, Hampshire, UK

Position availability: Immediate

Position Description:

Your main responsibilities will include working in a
multicultural/multilingual technical team, dealing with support 
requests
from enterprise customers via the telephone and the Web. You will 
also
be responsible for maintaining a high level of customer 
satisfaction and
for keeping your technical and non-technical skills current by 
attending
courses and spending part of your time in personal development. Your
main duties will include:

* gathering information for each issue
* carrying out the necessary research
* working with senior team members in order to transfer the 
problem to
   them or in order to get advice on how to proceed further and 
provide
   solutions to customers incorporating your findings in Red Hat's
   Knowledge Base when necessary

Technical skills:

* basic Linux system administration experience at home, work or 
school
* basic theoretical knowledge of networking, UNIX-like services and
   concepts
* basic application debugging skills
* software development experience (programming and scripting 
languages)
   not required but considered an advantage

Profile:

* strong troubleshooting skills and a passion for problem solving and
   investigation
* customer focus and service orientation
* ability to work well in a team
* ability to multi-task, prioritise and work under pressure
* ability to work in process-driven environments as well as in 
contexts
   where consultation with colleagues, taking initiative and 
judgement
   calls are necessary
* ability to communicate courteously and effectively with 
customers,
   third party vendors and Red Hat associates
* contributions (not necessarily development) to Open Source 
community
   and projects considered an advantage

Preferred education:

* IT degree or equivalent work experience
* RHCE or equivalent not required but considered an advantage

Languages:

* Fluent in written and spoken English
* Written and spoken fluency in any of French, German, Italian, 
Spanish
   considered an advantage

==============================================================================

Position Title: Technical Support Engineer

Position Location: Red Hat, Farnborough, Hampshire, UK

Position availability: Immediate

Position Description:

Your main responsibilities will include working in a
multicultural/multilingual technical team, dealing with highly 
technical
support requests from enterprise customers via the telephone and 
the
Web. You will also be responsible for maintaining a high level of
customer satisfaction and for keeping your technical and 
non-technical
skills current by attending courses and spending part of your time in
personal development. Your main duties will include:

* gathering information for each issue
* carrying out the necessary research
* providing analysis to fully understand the issue
* proposing workarounds if appropriate
* proposing and discussing fixes, providing advice and educating
* customers
* interfacing with engineering, product management and support
   management when necessary in order to prioritise customers' 
requests
* incorporating your findings in Red Hat's Knowledge Base when 
necessary

Technical skills:

* 3+ years of commercial Linux experience in the enterprise sector
* Linux system administration experience at RHCE level (RHCE not
   required). Self assess your RHCE skills at the following 
address:
   https://www.redhat.com/apps/training/assess/redhat_europe/
* good theoretical knowledge of networking, UNIX-like services and
   concepts
* advanced application debugging knowledge
* basic kernel debugging and tuning knowledge
* software development experience (programming and scripting 
languages)
   not required but considered an advantage
* knowledge of enterprise storage solutions and clustering 
considered an
   advantage
* knowledge of enterprise database solutions considered an advantage

Profile:

* strong troubleshooting skills and a passion for problem solving and
   investigation
* customer focus and service orientation
* ability to work well in a team
* ability to multi-task, prioritise and work under pressure
* ability to work in process-driven environments as well as in 
contexts
   where consultation with colleagues, taking initiative and 
judgement
   calls are necessary
* ability to communicate courteously and effectively with customers,
   third party vendors and Red Hat associates
* knowledge of support systems and tools considered an advantage
* contributions (not necessarily development) to Open Source 
community
   and projects considered an advantage

Preferred education:

* IT degree or equivalent experience in the enterprise IT sector
* RHCE or equivalent not required but considered an advantage

Languages:

* Fluent in written and spoken English
* Written and spoken fluency in any of French, German, Italian, 
Spanish
   considered an advantage


Eva Schaller